JACKSONVILLE, Fla. -- Unable to pay their bills online Tuesday morning, JEA customers were standing in line at its payment centers.
"I tried two days ago and was not successful in getting anything done online," said Lacrecia Anderson.
Anderson normally pays her bill online and was in the dark as to why the website was not working.
"My payment was due I was kind of scared that my lights were going to cut off," she said.
To avoid an interruption in her service, she made it to the payment center as quickly as possible, and she was not alone.
"Coming into the branch and standing in line is an inconvenience," said Anderson, "when I am used to doing it online or paying it over the phone."
On Sunday, JEA's cyber network was hit by a 'denial of service' attack.
"Soon as it started we were notified and we've been working on it since," said JEA's Gerri Boyce.